Contact Centre Operator – Arrow Global Group Limited – Kilmarnock

Arrow Global Group Limited

Come and join the Capquest Family!
We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward those who take personal accountability – a place where you feel truly valued.
Join us as part of our  award-winning Contact Centre team  in Glasgow as a  Financial Assist Associate  and you”ll enjoy the freedom and support you need to make an impact. Building better financial futures for our customers whilst delivering exceptional customer service. Earn up to  £24,160 per annum  (depending on experience & based on working 40hrs per week).  With  bonus  incentives on top.   WORKING MONDAY – FRIDAY ONLY BETWEEN 8AM – 7PM!
We operate a  hybrid working  pattern allowing colleagues to gain a great work life balance with the opportunity to work from office/home for part of the week. All training will be office based.

What you’ll do:
Have great conversations to meet our customer’s needs
Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
Make and receive calls to/from Customers managing customer accounts and investigating the detail in regard to customers debt
Work 40 hours per week Mon-Sat with varied shift patterns (which will be discussed with you at interview)
Skills we’re looking for:
Fantastic with people after all we put our customers and colleagues at the heart of everything we do
Self-motivated, enthusiastic individuals, who are ready to make a real difference
Customer Service experience, whether that”s face to face (Retail, Hospitality or similar industries) or in a call centre environment. We”re interested in your excellent communication skills
We’re looking for people who are team players and love speaking to and helping customers
You should enjoy making decisions and connecting with people from all walks of life
You’ll have a positive attitude and be willing to provide excellent customer service
Experience within a regulated environment, with strong attention to detail, would be beneficial
What we can offer you:
We have a  variety of benefits  something to suit everyone. Our office working hours to support our customers are Monday-Friday. You will cover a range of shifts working 40 hours per week. This is a hybrid role working between the office/home working.
Competitive starting base salary of  up to £24,160 (dependant on experience ) Based on 40hrs per week. We may offer 35hrs per week if that suits your personal circumstances. The salary would be pro-rated accordingly.
Excellent bonus scheme (up to 15%) and incentive package
Sociable working hours
Free tea and coffee in the office
Grab some breakfast and lunch in the office
25 Days holiday (plus opportunity to buy/sell)
interactive subsidised events, colleague engagement teams, employee recognition and development programs.
Pension Scheme – company matching up to 5%
Life Assurance 4x salary
Private medical insurance / Health plans
Income protection
Employee assistance program
Casual dress
Cycle to work scheme / Gym Flex / Gadget scheme
Our Training and Development programme is fantastic, teaching you all you need to know about our systems and services and how to approach our customer calls. Training will be office based

We are an equal opportunities employer and if you need us to make any reasonable adjustments to our recruitment process, let our Resourcing Team know at the beginning of your application.  If you are successful – we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. As we are a FCA regulated company.
Why Capquest?
Founded in 1985, Capquest is a credit solutions provider with over 30 years of market experience.  We”re an awarded company within the credit industry. We manage significant credit portfolios on behalf of several of the UK’s leading financial institutions. Clients include leading banks and high street lenders, credit card companies, motor finance and utilities providers, as well as other consumer credit providers. Capquest is also part of the Arrow Global Group. Which is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.
Apply now to start your career and grow with us and become part of our Capquest Family!
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