Customer Support Advisor – NFU Mutual – Kilmarnock

NFU Mutual

Job Title

Up to £22k + up to 10% annual bonus + Great benefits

Key role in Kilmarnock, our specialist flagship branch 

Office based Monday to Friday 9-5, no weekends!

About the role

As an NFU Mutual Customer Service and Sales Advisor you’ll be the backbone of the team in our Kilmarnock branch where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in renewals & correspondence.

About us:

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Service and Sales Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained to evaluate customer’s financial information before recommending NFU Mutual products and services that meet their needs.

As part of our thriving and vibrant team your day-to-day tasks will be to review and amend policies, manage correspondence, process renewals, and build long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you sell NFU Mutual products and services professionally and compliantly. 

Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

About you

Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, it’s also essential that you have the following:

An interest in insurance and/or customer service.

Excellent written and verbal communication skills

Good customer services skills via phone, email, and face-to-face

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the .

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

Up to £22k

Annual bonus (up to 10% of salary) 

Contributory pension scheme, up to 20%, including your 8% contribution

25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

A Family Friendly policy that helps you balance your work and family responsibilities

Access to savings at High Street brands, travel and supermarkets

£20 contribution to a monthly gym membership – subject to T&Cs

Health and wellbeing plan - cashback for dentist, opticians, physio and more

Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

Employee Volunteering – volunteer in the community for one day each year

Unlimited access to Refer a Friend £500 bonus scheme

Life Assurance cover of 4 x salary

Employee discounts of 15% on a range of NFU Mutual insurance policies. 

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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