Customer Support Agent – CCA Recruitment Group – Kilmarnock

CCA Recruitment Group

Customer Support Team Kilmarnock: Hybrid Working Salary: 22,000 per annum Monday to Friday – No weekends – 35 hours per week What are we looking for? Are you a good listener, empathetic and a bit of a problem solver with great communication skills, then we have a position that would suit you! We are looking for focused individuals to support customers who have previously experience within debt recovery, collections or credit control is beneficial but not essential, as full training is provided. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. What will you be doing? As part of our customer support team, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. You will be setting up payment plans for customers that have outstanding debts. You’ll be their first point of contact answering inbound and making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our clients’ customers. It’s not for everyone, but in this role, you can make a real impact on people’s life’s Your role can include but is not limited to: Providing first class customer service via telephone and email. Ensuring all communication with our client’s customers are handled professionally and promptly. Achieving the key targets that are set by the business. Taking ownership of the customers experience, by providing excellent service. Our ideal candidate? We think big and we’re looking for team members who think bigger, achieve more, and work smarter. If you have the following skills, then we want to hear from you! Excellent listening and communication skills. Have the ability to multitask. To be a people person and have an empathetic ear. Resilience and ability to work towards targets. Previous debt recovery experience. A positive mindset and the ability to show genuine empathy. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database

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